Privacy Policy

Mari Skin (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.

This Privacy Policy explains how we collect, use, store, protect, and disclose your personal information when you use our services, website, social media pages, or visit our clinic.

1. Information We Collect

We may collect the following personal data:

A. Personal Identification Information

• Full name

• Contact number

• Email address

• Address (if required)

• Date of birth / age (for treatment suitability)

B. Health & Treatment-Related Information

• Skin concerns and medical history relevant to treatments

• Allergies or sensitivities

• Before and after photos (with consent)

• Treatment records and service history

C. Booking & Payment Information

• Appointment details

• Transaction records

• Payment method (no full card details stored)

D. Digital Information

• Website usage data

• Messages from Facebook, Instagram, or booking platforms

• Cookies (if applicable on website)

​​2. How We Use Your Information

Your data is collected and used for the following purposes:

• Appointment scheduling and confirmations

• Providing safe and personalized skin treatments

• Maintaining treatment records

• Processing payments and invoices

• Sending promotions, updates, and clinic announcements (with consent)

• Improving our services and customer experience

• Legal and regulatory compliance

​​3. Data Sharing & Disclosure

Mari Skin does not sell or trade your personal information.

We may share limited information only when necessary, with:

• Authorized clinic staff and licensed professionals

• Payment processors and booking platforms

• Government authorities when required by law

• Service providers bound by confidentiality agreements

All third parties are required to protect your data.

​4. Data Protection & Security

We implement reasonable administrative, technical, and physical security measures to protect your data, including:

• Secure digital storage systems

• Restricted staff access

• Password-protected devices

• Locked physical files

• Regular system updates and monitoring

​​5. Data Retention

We retain your personal data only for as long as necessary to:

• Fulfil service obligations

• Maintain medical and treatment records

• Comply with legal and regulatory requirements

When no longer needed, data is securely deleted or anonymized.

​6. Your Rights as a Data Subject

Under the Philippine Data Privacy Act, you have the right to:

• Access your personal data

• Request correction of inaccurate information

• Withdraw consent

• Request deletion or blocking of data (subject to legal requirements)

You may contact us anytime to exercise these rights.

​7. Marketing Communications

We will only send promotional messages, updates, or offers if you have given consent.

You may opt-out anytime by:

• Messaging us directly

• Clicking “unsubscribe” (if applicable)

• Requesting removal from our marketing list

​​8. Use of Photos and Media

Before and after treatment photos will only be:

• Taken with written or digital consent

• Used strictly for documentation and marketing with approval

• Stored securely

Clients may refuse photo usage at any time.

​9. Website Cookies (If Applicable)

Our website may use cookies to:

• Improve website performance

• Analyze traffic

• Enhance user experience

You may disable cookies in your browser settings.

​10. Policy Updates

Mari Skin reserves the right to update this Privacy Policy at any time. Changes will be posted on our website and social media pages.

Terms and Conditions

By accessing our website, booking an appointment, or using our services, you agree to the following Terms and Conditions:

1. Services

​Mari Skin provides non-invasive beauty, facial, laser, and skin treatment services. Results may vary depending on individual skin conditions. Services are not a substitute for medical treatment.

2. Appointments & Bookings

• Appointments are subject to availability.

• Clients are encouraged to arrive on time. Late arrivals may result in shortened sessions.

• Cancellations or rescheduling must be made at least 24 hours in advance.

• No-shows may be subject to fees or loss of deposits.

3. Payments & Pricing

• Prices are subject to change without prior notice.

• Full or partial payment may be required before service.

• Promotional packages and discounts are non-transferable and non-refundable unless stated otherwise.

4. Client Responsibility

Clients are responsible for providing complete, accurate, and truthful information regarding their medical history, skin condition, allergies, medications, pregnancy status, previous aesthetic procedures, and any ongoing treatments that may affect service suitability.

Clients agree to:

Inform Mari Skin of any changes in health condition before each session

Follow all pre-treatment and post-treatment care instructions provided by the clinic

Disclose use of prescription skincare products, isotretinoin (Accutane), retinoids, or other skin-altering treatments

Avoid contraindicated activities (such as sun exposure, peeling agents, or waxing) as advised

Immediately report discomfort, unusual reactions, or concerns during or after treatment

Failure to disclose accurate information or follow aftercare instructions may affect results and safety. Mari Skin shall not be held responsible for complications resulting from incomplete disclosure or non-compliance with care guidelines.

5. Results & Liability

Mari Skin strives to provide professional, safe, and high-quality aesthetic services. However, clients acknowledge that:

​Individual results vary depending on skin type, lifestyle, health conditions, and treatment adherence

• No guaranteed results or permanent outcomes are promised

• Multiple sessions may be required to achieve desired effects

• Temporary side effects such as redness, swelling, sensitivity, or mild discomfort may occur

​​Mari Skin is not liable for:

• Natural variations in treatment response

• Dissatisfaction due to unrealistic expectations

• Outcomes affected by client non-compliance

• Reactions caused by undisclosed medical conditions or allergies

• External factors beyond clinic control

​​By proceeding with services, clients voluntarily accept the inherent risks associated with non-invasive aesthetic treatments and agree that Mari Skin and its staff shall not be held responsible for outcomes that are medically reasonable and within industry standards.

​Laser Treatment Disclaimer & Liability Clause

​By proceeding with any laser-based treatment (including but not limited to diode laser hair removal, pico laser, IPL, and similar energy-based procedures), the client acknowledges and agrees to the following:

1. Treatment Suitability
   Laser treatments are subject to individual skin type, hair type, sensitivity, medical history, and lifestyle factors. Not all clients are suitable candidates. A consultation and skin assessment will be performed prior to treatment.

2. Possible Side Effects
   Temporary side effects may occur, including but not limited to redness, swelling, mild pain, tingling, sensitivity, dryness, or pigmentation changes. These reactions are typically short-term and vary per individual.

3. Results Are Not Guaranteed
   Laser results differ among clients. Multiple sessions may be required to achieve optimal outcomes. Complete hair removal or permanent results cannot be guaranteed.

4. Client Disclosure Responsibility
   Clients must disclose all relevant medical conditions, medications (including isotretinoin, antibiotics, photosensitizing drugs), skin products (retinoids, acids), pregnancy status, and recent sun exposure. Failure to disclose accurate information may increase risk of adverse reactions.

5. Aftercare Compliance
   Clients agree to follow all post-treatment instructions provided by Mari Skin. Non-compliance may negatively affect healing and results and may increase the risk of complications.

6. Risk Acceptance
   By consenting to laser treatment, clients voluntarily accept the inherent risks associated with laser and light-based procedures and release Mari Skin, its owners, staff, and licensed practitioners from liability for outcomes that fall within normal treatment expectations and industry standards.

7. Right to Refuse Service
   Mari Skin reserves the right to refuse or discontinue laser treatment if it is deemed unsafe or unsuitable for the client.

6. Hygiene & Safety

For safety and hygiene, we reserve the right to refuse service to clients who may pose health or safety risks to themselves or others.

7. Intellectual Property

All website content, images, logos, and branding of Mari Skin are protected and may not be used without written permission.

8. Privacy

Use of our services is subject to our Privacy Policy. Personal data is handled in compliance with the Philippine Data Privacy Act.

9. Changes to Terms

Mari Skin reserves the right to update these Terms and Conditions at any time. Continued use of our services indicates acceptance of updated terms.

Refund Policy

Mari Skin is committed to providing high-quality aesthetic and skin care services. Due to the nature of beauty and personal care treatments, the following refund policy applies:

1. Service Payments

• Payments for completed services are non-refundable.

• Once a treatment session has started, no refunds will be issued regardless of outcome or client satisfaction.

2. Deposits & Booking Fees

• Appointment deposits are non-refundable but may be transferred to another schedule if rescheduled at least 24 hours in advance.

• Late cancellations and no-shows will result in forfeiture of the deposit.

3. Packages & Promotions

• Treatment packages, bundles, and promotional offers are non-refundable and non-transferable.

• Unused sessions cannot be converted to cash.

• Packages must be used within the stated validity period.

4. Refund Exceptions

Refunds may only be considered under the following conditions:

• Service cancellation initiated by Mari Skin due to equipment failure or staff unavailability

• Duplicate payment or billing errors

All approved refunds will be processed using the original payment method within 7–14 business days.

5. Product Sales (If Applicable)

• Skincare products may only be refunded or exchanged if unopened, unused, and returned within 2 days with proof of purchase.

• Opened or used products are non-refundable due to hygiene and safety reasons.

6. Right to Refuse Refunds

Mari Skin reserves the right to deny refund requests that do not meet the policy conditions.